Featured Blogs

Why NLP-Based Virtual Agents Were Always Doomed (Even Ours)

We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.

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Featured Blogs

Not All RAG is Created Equal (Part 2)

RAG works when an employee is looking for information that can be found in policy documents, but when they're trying to solve a problem, the experience can...

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Featured Blogs

Not All RAG is Created Equal (Part 1)

RAG has become the default answer on how to make AI in the enterprise smarter, safer, and more accurate. But let's get one thing straight...

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Featured Blogs

ServiceNow + Moveworks: What It Means For You

ServiceNow’s $3B acquisition of Moveworks is bold—but history shows these moves often create more complexity than innovation. 

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Featured Blogs

From Complexity to Simplicity: The Transition from Bot-Building to an Intent-Less World

The landscape of virtual agents has evolved dramatically. Gone are the days of manually building intents and entities, accompanied by the endless creation of...

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All Blogs

The Meteoric Rise of ChatGPT

Today I asked ChatGPT what other technology in history compares in terms of how quickly it added users. The notable examples that ChatGPT cited include...

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Our Top 4 IT Automation Software Options

If you’re ready to get started with automating processes in your IT department, you will want to make sure you’re choosing the right...

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IT Process Automation

ITSM, CIO & CTO Leaders examine IT tasks for efficiency gains�AI identifies where 80% of effort meets 20% of needs.

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Generative AI vs. LLM—What Came First?

Generative AI is a type of artificial intelligence that creates previously non-existent content by imitating the data it has been trained on. The term...

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Our Formula for Customer Success

At Espressive, our AI-based support agent Barista focuses on customer success as an integral part of our strategy for strong partnerships & mutual growth.

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What is the Cost of Cost-Containment?

AI automation can help improve cost containment to stay competitive, profitable, and sustainable in today's economy.

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The Crucial Role of Security at Espressive

Our AI-based support agent systems prioritize your data's confidentiality, integrity, and availability across all platforms for secure operations.

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The Perfect Blend

An exceptional cup of coffee isn’t just about the coffee beans. It takes the perfect blend of ingredients and steps to come out right...

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What’s in a Name, Logo, Website?

As the famous Shakespearean question goes, "What's in a name?" But in today's visually driven world, we might ask ourselves, "What's in a logo?"

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Meet Your Service Desk's New Star: Barista!

The Barista Caf� User Group event at Espressive HQ showcased customer strategies for maximizing our product's efficiency.

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Virtual Agents' Future: 2023 Outlook

Discussing Espressive's AI-based virtual support agent origin and 2023 AI trends with Kathleen Walch on the AI Today podcast.

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The Benefits of Conversational AI

Benefits of Conversational AI: Understand & generate human speech, enabling intuitive user interactions. Find out the other benefits of conversational AI.

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