Automated Ticketing System - Barista Case Management
Achieve highly efficient service delivery without the cost and complexity of traditional ITSM tools.
Empower Your Support Team and Delight Your Employees with Intelligent, Automated Ticketing
Many departments outside of IT use shared email and voicemail boxes along with spreadsheets to receive and track resolution of employee requests. Barista Case Management eliminates all of that by automating the ticketing process with a robust yet low cost solution that anyone can use.
When employees have questions, they ask Espressive Barista and receive immediate, personalized answers. If Barista doesn’t have an answer, a ticket is automatically generated in Barista Case Management and routed to the appropriate service team, providing a seamless handoff from employee to agent.
Watch Your Support Team’s Productivity Soar
Easy to use
Anyone on your help desk team can use Barista Case Management — no tech expertise required.
Support from anywhere
Mobile-ready interface allows your team to answer questions anytime, anywhere.
Integration with Barista
Barista automatically generates and populates service tickets for your employees when needed.
Powerful Features. Lower Cost. Less Complexity.
Intelligent routing.
Leveraging next-generation AI, tickets are assigned to the right team — the first time.
Efficient searching.
An innovation search capability helps your
support team resolve employee questions more quickly by locating the top five prescriptive answers via natural language versus keywords.
Integrated catalog.
With an integrated IT catalog, your help
desk team can order equipment for employees without ever leaving the initial ticket.
