Automated Ticketing For The Enterprise
Empower Your Support Team With Intelligent, Automated Ticketing
Many departments outside of IT use shared email and voicemail combined with spreadsheets to receive and track employee requests. Barista Case Management eliminates all of that by automating the ticketing process with a robust yet low cost solution that anyone can use.
When employees have questions, they ask our virtual agent, Espressive BaristaGPT, and receive immediate, personalized answers. If they still need help, a ticket is automatically generated in Barista Case Management and routed to the appropriate service team — providing a seamless handoff from employee to agent.
Watch Your Support Team’s Productivity Soar
Easy to use
Designed so that anyone on your help desk team can use it — no tech expertise required.
Support from anywhere
Mobile-ready interface allows your team to answer questions anytime, anywhere.
BaristaGPT integration
Our virtual agent generates and populates service tickets when needed.
Powerful Features. Lower Cost. Less Complexity.
Intelligent routing.
Enterprise search.
Integrated catalog.
