Why Deliver Instructions When You Can Automate Resolutions?
Espressive Barista seamlessly integrates with tens of thousands of enterprise platforms out-of-box.
Thousands of Integrations
Barista integrates directly with your enterprise software — including ITSM, iPaaS, RPA, and more — to autonomously resolve highly complex issues. From the start, access tens of thousands of pre-built integrations via the Barista Integration Marketplace, or build custom integrations with the Integrations Designer. Integrations build value directly into your existing investments while creating
a more seamless experience for employees.
Autonomously Resolve Tier 2 Issues And Beyond
Contain and reduce costs while improving employee experience.
The growing need for cost containment and reduction means you can’t continue to rely on higher skilled IT staff to resolve your Tier 2 issues and beyond. Barista solves that problem by integrating with multiple tools — in the cloud or on-premises — concurrently and in real-time to autonomously identify and resolve higher level issues while presenting a holistic experience.
Integrate with Virtually Anything, Anywhere
Achieve higher autonomous resolution rates through integration.
Kick start automation with the integration marketplace.
Barista comes out-of-box with pre-built workflows and automations. In addition, customers can have access to tens of thousands of pre-built integrations published by Espressive, partners, and customers via the Barista Integration Marketplace.
Create custom integrations without code.
With Barista Control Center and Integration Designer, partners and customers can connect to any REST API enabled third-party system (e.g., ITSM tools, AIOps platforms, iPaaS solutions, RPA tools) as well as cloud-based and on-premises tools to deliver an unlimited number of end-to-end automation workflows that work concurrently and in real time.
Leverage deep integration with ITSM tools.
Barista integrates with the top ITSM platforms, including ServiceNow, Ivanti, Zendesk, Jira Service Management and more, ensuring that customers get more value from their investment while delivering a seamless employee experience. Barista works with these platforms right out-of-box and is version agnostic, requiring no change to how service desk agents use them today.
