How WorkflowIQ is Empowering Overloaded ServiceNow Teams

The landscape of virtual agents has evolved dramatically. Gone are the days of manually building intents and entities, accompanied by the endless creation of...

Whether it’s implementing new software, upgrading hardware, or adjusting internal processes, the change management process plays a critical role in ensuring...

We share our 6 top use cases for AI in the workplace - and we break down how AI can deflect mundane tasks off of your employees.

Today,we’re excited to introduce TroubleshootingIQ, our groundbreaking technology designed to address a critical issue faced by many organizations...

Traditionally, completing ServiceNow catalog items involved navigating static forms—a method that could often be tedious and impersonal. Our latest approach tra

In the digital workplace, the quest for knowledge has evolved beyond the traditional knowledge base (KB) search. We’ve noticed a significant shift in how...

Welcome to the second installment in our series on intent-less architecture. In this post, we’ll explore how the Espressive approach simplifies IT service...

In recent weeks, I’ve been discussing the concept of “intent-less” architecture, which might seem unfamiliar to those who haven’t built a bot. This blog post is

One of the best ways to use AI for human resource departments is to save critical time on the process of onboarding new employees.

ChatGPT security risks include sharing of PII, trade secrets, source code, and more - but fortunately, there is a way to protect your enterprise.