Exceptional Employee Experiences
Deliver effortless digital workplace assistance that blends the best of human experience with the best of artificial intelligence.
The Self-Service Solution That Elevates Getting Help at Work
Espressive BaristaGPT is our conversational, agentic AI-based virtual agent that brings the ease of digital assistance like ChatGPT and Google Gemini into the workplace. BaristaGPT elevates the experience of getting help at work by engaging with employees to understand their issues and gain clarity so that the best possible resolution can be delivered.
Leveraging the best AI technology and unmatched scalability, BaristaGPT automates the resolution of employee questions, issues, and requests with personalized experiences that streamline employee support and boost productivity on day one. By improving the employee experience, Espressive customers achieve the highest resolution rates and reduced call volumes in the industry.
One Agentic AI Assistant for Your Entire Enterprise
In a world where automation is a requirement for cost savings, enterprise employees are often faced with a myriad of new tools to help them be more productive. These new tools have different user experiences, features, functionalities, and use cases. Plus, they often live in different spaces and might require different passwords to access. Instead of making things more efficient, this onslaught of disconnected new platforms and tools likely reduces efficiency and increases frustration.
BaristaGPT is different. Instead of adding one more tool, one more place to go for answers, BaristaGPT becomes the single source of truth for all answers and requests across 15+ enterprise departments. And with omni-channel accessibility, BaristaGPT can be added to the places where your employees already work, instead of forcing them to remember another place to get the help they need.
High Accuracy Starting Day One
Frictionless Self-Help Employees Will Love
Meet employees where they already work.
Inertia of habit locks employees into what they are familiar with, so rather than expecting them to change their behavior, your self-help solution must meet them where already work.
Employees can access BaristaGPT anywhere — on their browser or as a native app on their desktop or mobile device. Through collaboration tools like Microsoft Teams and Slack, or even using traditional tools like phone and email. Omni-channel access means that wherever they’re working, help is waiting.
Resolution, Not Instructions.
At the end of the day, employees just want their problem solved. They don't want links to articles or long sets of instructions. That’s why BaristaGPT comes with pre-built workflows to questions like password reset and PTO request, to kickstart automating employee self-help. In addition, Barista Enterprise Search enables BaristaGPT to harness your collective knowledge to deliver precise, company-specific answers in snippet form — eliminating the need for employees to hunt for answers in documents.
Assistance that elevates.
BaristaGPT is a self-help solution that engages employees to gain clarity and uncover needs to deliver the best possible resolution. When employees have more complex questions, or are unsure how to describe their problem, BaristaGPT engages them in the problem-solving process to identify root causes and recommend resolution. This includes walking employees through complex workflows, just like a service desk agent would. The result is a better employee experience without having to call or email the service desk, even for more complex problems.
