Automate What Agents Do Every Day
Deliver autonomous digital assistance and scale your IT service desk with agentic AI.
Achieve the Gold Standard in Service Desks
Reduce call volume, scale cost-effectively, and solve thousands of employee IT-related issues with BaristaGPT.
Resolve the most common IT requests, 24/7.
Achieving the gold standard in IT service desks means getting employees the help they need whenever and wherever they need it. Espressive BaristaGPT, our agentic AI-based virtual agent, uses conversational AI to go beyond simply providing answers. Instead, BaristaGPT engages employees to uncover meaning and automates the resolution of IT-related questions, issues, and requests with personalized outcomes 24/7 — increasing employee productivity and satisfaction.
Automate whenever possible.
BaristaGPT leverages the power of AI, automations, and enterprise search to solve tier 1 questions like password reset and PTO requests—keeping these repetitive questions from monopolizing your help desk.
When employees have more complex questions, or are unsure how to describe their problem, BaristaGPT engages them in the problem-solving process to identify root causes and recommend resolution. This includes walking employees through complex workflows, just like a service desk agent would. The result is a better employee experience without having to call or email the service desk, even for more complex problems.
Streamline agent handoff.
Even with industry-leading resolution rates, some employee inquiries will still require agent involvement. If an employee still needs help, BaristaGPT provides a seamless handoff to a service desk agent, either by connecting them with live agent chat or by creating and submitting a ticket on their behalf. Tickets are automatically generated and routed to the appropriate team, so agents spend less time gather the required context and rerouting tickets, and more time on strategic initiatives.
Cost-Effectively Scale Your Service desk
Intent-less architecture built for the enterprise.
Traditional bot development involves intricate processes like creating entities, utterances, and intents, often requiring specialized and expensive developers. This complexity can be a significant barrier, especially for organizations looking to implement an effective virtual agent without a large team.
Espressive addresses these challenges by eliminating the need for complex intent creation and offering a more streamlined, scalable solution. Our platform automatically determines the appropriate action, so your agents can focus on resolving employee issues, rather than building intents.
Features designed for efficiency.
BaristaGPT scales your service desk by automating complex tasks like workflow creation, content generation, and outage detection. BaristaGPT knows how to troubleshoot problems, just like your best agents, and provides transparent data and analytics so your service desk can better understand where to focus their efforts. BaristaGPT also integrates with top ITSM platforms like ServiceNow, Jira Service Management, and more, so agents can continue to work within the interface they already know.
Customize without code.
Whether enterprises want a managed service, the flexibility to make their own updates, or the ability to do deep customization on their own, BaristaGPT delivers. The Barista Control Center is the administrative interface to the intelligence behind our virtual agent, enabling customers who opt to use it to easily extend the Barista language model, design dynamic and interactive conversations, and integrate with virtually any API-enabled third-party system — all through a simple to use, no-code experience.
Bring AI Assistance to Your Service Desk
Deploy Agent Co-Pilot into your existing call center system, such as CXone, AWSConnect, Genesys, or even ServiceNow Agent Workspace. In addition, AgentCo-Pilot works in conjunction with BaristaGPT, our virtual agent, or can be deployed separately.
Integration With Leading ITSM Platforms
