Minimize the Significant Cost of Outages
Identify outages faster, reduce organizational costs related to outages, and enhance both service desk and employee productivity.
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Decrease Impact, Increase Efficiency
When outages occur, IT service desks often experience a flurry of calls and tickets. Automated Outage Detection reduces this impact by monitoring over 2,500 SaaS applications, as well as on-prem applications and endpoints, to determine the root cause of network, hardware, or software issues. When outages are found, service desks are alerted and tickets are automatically filed accordingly.
Automated Outage Detection verifies the availability of an app before executing complex runbooks to resolve issues. This streamlines support and reduces the financial impact on the organization.
Don't Let Outages Monopolize Your Service Desk
Automated Outage Detection enables our virtual agent, Espressive BaristaGPT, to improve service desk efficiency and employee productivity in response to outages.
When an employee reports a problem with a SaaS or on-prem application and an outage is verified, BaristaGPT informs the employee and automatically generates either a parent or child ticket. This eliminates the need for agents to do time-consuming triage and administration. Agents can then send announcements through BaristaGPT to automatically notify all employees of the outage and let them know when it is restored.
Key Features of Automated Outage Detection
Validation of over 2,500 SaaS applications.
When employees report connectivity or performance related challenges to SaaS applications, Automated Outage Detection automatically determines whether the issue is related to a local connectivity issue, an outage, performance issue, or planned downtime. BaristaGPT then informs employees of known application issues while notifying the service desk to ensure agents avoid doing any form of unnecessary troubleshooting.
Identify & resolve local device issues.
BaristaGPT integrates with digital employee experience (DEX) tools to determine whether issues are local to an employee’s device or home network. When that is the case, Barista can autonomously remediate the issue rather than creating a ticket and engaging an expensive IT resource.
