Resources
Espressive Barista, our generative AI-based virtual agent, is designed to master the art of Enterprise Search. Leveraging deep knowledge from across your organization, Barista swiftly delivers precise answers to your employees questions, streamlining issue resolution and boosting productivity.
The Alteryx team chose Espressive because of their team’s relentless focus on AI and willingness to partner. Together they launched both Barista, a conversational generative AI-based virtual agent to deliver employee self-help, and the Barista LLM Gateway, which provides employees safe access to large language models like ChatGPT.
Barista utilizes Automated Outage Detection to validate the availability over 2,500 SaaS applications in real-time, as well as verify the health of on-prem applications and endpoints to identify the root cause of an employee reported hardware or software issue.
In 2023, Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting an ever-evolving hybrid workforce and what challenges they are facing.
Trimble chose Espressive to provide their employees with a global self-help solution. The Espressive AI-based virtual agent was favored over other solutions because of its support for over 100 languages, robust Jira integration, and limitless automation capabilities.
The Barista Interactions Dashboard is designed for management reporting and continual service improvement. The dashboard summarizes data on the interactions your employees have with Espressive Barista and allows you to drill down into the data behind the charts and metrics, in order to drive decisions to improve the service experience and target new content opportunities. The data is always current and in real-time.
The service desk invests a lot of time and resources every time an outage occurs. The Espressive Barista outage capabilities are designed to automate the process of creating tickets on behalf of impacted employees and automatically assign them as child tickets to the parent ticket (the main task or problem).
Barista utilizes Automated Outage Detection to validate the availability over 2,500 SaaS applications in real-time, as well as verify the health of on-prem applications and endpoints to identify the root cause of an employee reported hardware or software issue.
After evaluating several virtual agents, this data management company chose Barista integrated with Jira Service Management as their self-help solution. Barista automated their top call drivers, reducing repetitive tickets and improving MTTR.
By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.
Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.