Revolutionize Facilities Management with AI
Streamline processes, reduce costs, and automate resolution for facilities-related questions, issues, and requests.
Employee Self-Help for
Your Entire Enterprise
Resolve questions. Streamline requests.
Our virtual agent, Espressive BaristaGPT, uses the best AI technologies to autonomously resolve a wide variety of facilities-related issues. BaristaGPT engages with employees to troubleshoot problems, uncover true needs, and deliver immediate, personalized answers 24/7.
BaristaGPT also automates routine processes like ordering office furniture, reserving conference rooms or auditoriums, and obtaining approvals. By streamlining these requests, employees get the help they need faster and are more productive.
Centralized hub for all inquiries.
Unlike IT that has a centralized service desk team, employees must often track down where to get help from Facilities. BaristaGPT solves this by becoming the one place for employees to go for every facilities-related issue or request and is available 24/7.
Rather than keeping track of different contacts, employees just go to BaristaGPT to order office equipment, obtain badges, request janitorial staff, or report an issue with the elevator.
Ensure problems with shared assets are reported.
When shared assets like conference rooms have malfunctioning equipment or missing supplies, it’s often easier for employees to simply move on than to report the issue. Even if an employee wants to make a report, they might not know if they should send it to Facilities (e.g., office furniture and temperature control) or to IT (e.g., conference room phones and screens).
With Barista QR codes, employees simply scan the QR code attached to the shared asset and report the issue, and BaristaGPT will make sure it gets to the right team to fulfill the request.
Reduce Costs Through Automation
Make problem reporting
a breeze.
Barista QR codes enable quick and easy problem reporting for conference rooms and other shared assets. Employees simply scan the QR code associated with that room or asset using their iOS or Android device. BaristaGPT immediately knows the room or asset in question and asks for relevant information. Once provided, BaristaGPT creates the appropriate request and sends it to the correct team on behalf of the employee.
Provide a consumer-like ordering process.
Whether an employee needs a company phone, standing desk, or ergonomic keyboard, the BaristaGPT catalog makes it as easy as ordering from Amazon. BaristaGPT seamlessly connects with multiple backend systems (including your ITSM catalog) concurrently and in real time to automate every step of the process.
Employees simply select the device they need and BaristaGPT will confirm their eligibility and even obtain any necessary approvals. Then the system automatically orders and tracks the delivery.
Gain efficiency with simplified ticketing.
With Barista Case Management, Espressive improves the efficiency of facilities service management by offering an alternative to using shared departmental voicemail and email accounts.
Leveraging AI for intelligent ticket routing, Barista Case Management ensures tickets are assigned to the right team in the first place, helping support teams beyond IT to achieve efficient service delivery.
