One Solution Across the Global Enterprise
Scalable self-help across 15+ departments and in over 100 languages.
One Place To Go For Answers To All Questions
Improve employee productivity and satisfaction with an exceptional experience.
From IT to HR and from Finance to Facilities, with Barista, employees have a single place to go for all their answers. Instead of keeping track of a complex organizational structure, the role and responsibilities of different departments, systems of records, phone numbers, email addresses, and links, they can simply use their preferred channel of communication to quickly get what they need. Even across global organizations operating in multiple languages.
Barista recognizes over 4 billion employee phrases, across 15 departments in over 100 languages, so Barista can determine the right answer or resolution for a request nearly every time. And when Barista doesn’t know the answer, Barista uses Barista Smart Ticketing™ to create and route the ticket to the right help desk team the first time, minimizing time to resolution.
Go Time
Barista is enterprise-ready on day one.
Support for 15 departments.
Barista delivers self-help across 15 different departments, including IT, HR, Facilities, Payroll, Manufacturing, Finance, Sales, Marketing, Legal, Security, Supply Chain, Training, Compliance, Procurement, and Student Services.
Over 100 languages and counting.
Barista supports over 100 languages, including, Arabic, Czech, English, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Marathi, Portuguese, Russian, Simplified Chinese, Spanish, Swahili, Tamil, Telugu, Thai, Turkish, Urdu, Vietnamese and more.
Scalability built-in from the start.
Barista leverages an elastic architecture that instantly provisions resources as employee activity increases, then rebalances when they are no longer required. Customers enjoy quick and responsive service with the economic benefits of efficiency without having to pay for dedicated resources they seldom need.
