Agentic AI for Employee Self-Help
BaristaGPT is our conversational, agentic AI-powered virtual agent that streamlines employee support and boosts productivity from day one—guaranteed.
Deploy Agentic AI Across the Enterprise
BaristaGPT uses best-in-class AI technology to find answers, troubleshoot issues, automate top use cases, and route tickets correctly—all without agent intervention.
Go beyond tier 1.
BaristaGPT leverages the power of AI, automations, and enterprise search to solve tier 1 questions like password reset and PTO requests—keeping these repetitive questions from monopolizing your help desk.
When employees have more complex questions, or are unsure how to describe their problem, BaristaGPT engages them in the problem-solving process to identify root causes and recommend resolution. This includes walking employees through complex workflows, just like a service desk agent would. The result is a better employee experience without having to call or email the service desk, even for more complex problems.
Route tickets correctly the first time.
Employees are often not technical enough to self-diagnose or fully describe the problem they are experiencing, which results in tickets being populated incorrectly. When this happens, tickets get bounced from agent to agent until they finally land in the right place. BaristaGPT solves that by accurately classifying, assigning, and prioritizing tickets before routing them to the right agent in the right department the first time, eliminating ticket ping pong and dramatically improving mean time to resolution (MTTR).
Don't let outages monopolize your service desk
Outage detection and notification, plus automated assignment of tickets to a parent, mean that organizations no longer need to divert significant resources when outages occur. Our Automated Outage Detection enables BaristaGPT to take that a step further by instantaneously determining the health of over 2,500 SaaS applications, verifying availability of on-premises applications, and identifying and resolving hardware and software issues autonomously.
Elevate Getting Help at Work
BaristaGPT provides one place for your employees to get the help they need, wherever they work, 24/7.
Streamline employee support.
BaristaGPT brings the ease of public AI chatbots like ChatGPT and Google Gemini into the workplace to safely deliver immediate, personalized resolution to employee questions and requests. If an employee still needs help, BaristaGPT provides a seamless handoff to a service desk agent, either by connecting them with live agent chat or by creating and submitting a ticket on their behalf. Tickets are automatically generated and routed to the appropriate team, giving employees the help they need and time back in their day.
Deliver help everywhere they work.
Inertia of habit locks employees into what they are familiar with, so rather than expecting them to change their behavior, your self-help solution must meet them where already work.
Employees can access BaristaGPT anywhere—on their browser or as a native app on their desktop or mobile device. Through collaboration tools like Microsoft Teams and Slack, or even using traditional tools like phone and email. Omni-channel access means that wherever they’re working, help is waiting.
Resolve issues fast.
When searching for an enterprise-wide self-help solution, it’s crucial to select one that incorporates conversational AI, which utilizes NLP and machine learning to interpret human language and respond correctly.
Why is this crucial? Because employees are often not technical enough to self-diagnose, which is often why the default to calling the help desk in the first place. BaristaGPT, however, is powered by our continuously learning large language model (BaristaLLM) to deliver a conversational experience. BaristaGPT supports 15 enterprise departments and over 130 languages, and leverages details like employee job role, location, and more, to uncover the root cause of their issues and resolve them faster.
Determine the Best Path to Resolution
Automate Whenever Possible
BaristaGPT will always try to automate the resolution of an employee issues and requests by dynamically interpreting employee intent and context to execute workflows in real time.
This is achieved by integrating BaristaGPT directly with your enterprise software—including ITSM, iPaaS, RPA, and more—to autonomously resolve highly complex issues. Integrating BaristaGPT with your enterprise software builds value directly into your existing investments and creates a more seamless experience for employees.
Utilize Built-In
Enterprise Search
Barista Enterprise Search enables BaristaGPT to harness your company’s deep, collective knowledge to deliver precise, company-specific answers in snippet form—eliminating the need for employees to hunt for answers in documents themselves.
In addition, when facing gaps in internal resources, BaristaGPT dynamically sources millions of live answers in real time from reputable, trusted sites on the internet to accelerate response times as well as decreasing the need to create new knowledge.
Leverage a Productivity Assistant
The Workplace Co-Pilot feature enables BaristaGPT to act as a productivity assistant, using generative AI capabilities grounded in enterprise content to help employees and agents create documents, summarize data, gain insights, and execute advanced tasks. By leveraging your organization’s proprietary knowledge and context, Workplace Co-Pilot ensures that all assistance is accurate, relevant, and tailored to the needs of your workforce.
