Reduce Demand on the Onsite Service Desk
Get employees the help they need and give agents more time to focus on critical issues.
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Resolve Hardware Issues Through Automation
In many cases, Espressive Barista eliminates the need for employees to come onsite to visit the service desk by resolving hardware issues without your team's involvement. Barista even knows when an agent is required and will make an appointment when necessary, resulting in fewer tickets and in-person visits while elevating the employee experience.
Automatically Resolve Employee Issues that Don't Require Onsite Support
(and Identify Those that Do)
Barista frees up your IT service desk by autonomously handling hardware-related issues that historically required an onsite technician. Reallocating technicians’ time to strategic initiatives and mission-critical issues saves budget, improves mean time to resolution (MTTR), and boosts productivity.
Advanced integrations and workflows.
Barista can detect and fix many issues using tens of thousands of automated integrations, even taking employees through complex workflows.
Automating What Onsite Service Desk Agents Do Every Day
Hardware Issues.
Hardware Refresh.
Site Support Appointments.
