Empowering HR with Agentic AI
AI-powered digital assistance that automates the resolution of HR-related questions at every stage of the employee lifecycle.
Achieve Higher Retention Rates
Companies with engaged employees experience higher profitability, lower turnover rates, reduced absenteeism, and increased customer satisfaction. Help your HR help desk keep employees engaged by deploying Espressive BaristaGPT, our conversational, agentic AI-based virtual agent. Through integrations with leading HR systems like Workday, BambooHR, PeopleSoft, and more, BaristaGPT provides one place for employees to get answers to all their HR-related questions, and engages with them at every stage of the employee lifecycle.
Recruiting
– Create and edit requisitions with generative AI
– Guide candidates through the application process
Onboarding
– Pre-day one engagement with team members
– Asset requests, benefits enrollment, and more
Benefits
– Send annual open enrollment reminders
– Manage PTO and leave requests
Performance
– Provide 360 feedback
– Request ad-hoc feedback
Wellness
– Self-enroll in wellness courses
– Provide assistance for life events
Offboarding
– Conversational exit interviews
– Automated exit checklist
Digital Assistance That Helps Employees Thrive
BaristaGPT delivers 24/7self-help, ensuring employees feel supported so they can grow and succeed in their roles.
Exceed expectations.
BaristaGPT delivers immediate, personalized resolution to HR questions, issues, and requests. By integrating with your HR management software and systems, BaristGPT can automate routine questions like requesting time off, updating personal information, inquiring about company policies, and more. And if an employee still needs help, BaristaGPT provides a seamless handoff to a help desk agent by creating and submitting a ticket on their behalf. This helps employees to feel supported and gives them time back in their day.
Deliver help everywhere they work.
Inertia of habit locks employees into what they are familiar with, so rather than expecting them to change their behavior, your self-help solution must meet them where they already work.
Employees can access BaristaGPT anywhere — on their browser or as a native app on their desktop or mobile device. BaristaGPT is also available on collaboration tools, like Microsoft Teams and Slack, or through traditional tools like phone and email. Omni-channel access means that wherever they’re working, help is waiting.
Utilize your existing content.
Your HR team likely manages hundreds of documents, from corporate policies to employee handbooks to offer letters. Some of these documents should stay private, but others contain information that employees will likely ask about, such as “What’s our travel policy?” or “When does open enrollment start?”
Rather than forcing employees to hunt for answers themselves, Barista Enterprise Search enables our virtual agent to leverage your collective documents to deliver precise, company-specific answers in snippet form. Your help desk team can also configure any level of access or restriction to documents, ensuring that employees only see the documents they have permission to view.
Automate requests on day one.
BaristaGPT automates manual processes throughout the employee lifecycle by integrating with leading HR systems. For instance, the BaristaGPT integration with Workday is optimized for the 100 most common Workday questions, with use cases covering everything from onboarding to managing time off — all ready to go on day one. Achieve an even greater ROI with your Workday investment by integrating it with BaristaGPT while also delivering a better employee experience.
Simplified Ticketing for More Efficient HR Service Management
Rather than using shared departmental voicemail and email accounts, Barista Case Management is our ticketing tool that integrates with our virtual agent to automate the ticketing process. Combining employee self-help with ticketing helps streamline requests and improves the efficiency of HR service management (HRSM) with a robust yet low-cost solution that anyone can use.
Easy to use
Support from anywhere
BaristaGPT integration
