An Overarching LLM Strategy is Needed
A Safe and Responsible Approach
Employees want access to ChatGPT and other LLMs to increase their productivity at work, yet enterprises are hesitant due to privacy concerns. That’s why our solution doesn't just simply integrate to LLMs. Instead, the BaristaGPT LLM Gateway acts as an access point for our virtual agent, enabling enterprises to enforce policies for safe and responsible access.
Optional Safeguards
(e.g., no source code, no PII, no customer data)
(e.g., Epic in healthcare)
(i.e., possible inaccuracies)
Unlock a New World of Workplace Assistance
Our virtual agent, Espressive BaristaGPT, helps employees get assistance with work-related issues and requests across 15 departments—from IT to HR and beyond. For example, “How do I get DocuSign?” or “There is an issue with my paycheck.”
The BaristaGPT LLM Gateway takes employee assistance even further, opening a new world of employee productivity. Employees can gain tips on making meetings more effective, can get meeting summaries with action items, and much, much more. This drives greater employee adoption and satisfaction, resulting in a higher ROI.
Optimize Employee Experience. Hide Complexity. Converse Fluently.
Determine the fastest path to resolution.
Our ensemble model, the Barista Experience Selector, uniquely considers context and possible outcomes to provide the fastest path to resolution. Combined with the our LLM Gateway, the Experience Selector can also choose a response from an LLM like ChatGPT or Google Gemini.
Note that our Experience Selector will always prioritize automation or customer content before displaying a generative response to ensure employees follow the best practices recommended by their corporations for compliance.
Automate prompt engineering.
With LLMs, the response is only as good as the prompt, so getting the best outcome requires employees to become experts in prompt engineering—unless they use BaristaGPT. BaristaGPT can retrieve information via integrations and knows context relevant to each employee (e.g., location, type of equipment used). This information can then be automatically applies when asking questions to ChatGPT for a more accurate response.
Utilize the best possible translation engine.
Espressive supports virtual agent translations in over 130 languages and allows customers to assign the best possible translation engine depending on the language. For instance, BaristaGPT could use Claude for Chinese and ChatGPT for Hungarian, while the LLM Gateway still ensures safe access in all languages. In addition, BaristaGPT can integrate with Lionbridge or other translation services, for any even greater ROI.
