ServiceNow’s $3B acquisition of Moveworks is bold—but history shows these moves often create more complexity than innovation.
At Espressive, you come first. As we all know, keeping up isn’t enough in today’s fast-paced world—you need to stay ahead. That’s why we have your back, delivering cutting-edge advancements that keep you leading, not lagging. With continuous innovation and new capabilities every month, we ensure progress—without disruption, long roadmaps, or the uncertainty of being absorbed into a massive platform.
Why It Matters
- Integration slows innovation. ServiceNow has struggled to integrate past acquisitions, and this will be no different. Moveworks will now be focused on integration—not innovation—while the GenAI market races forward.
- A quiet admission of failure. ServiceNow’s virtual agent never delivered real ROI. Customers spent 12–18 months building bots with high costs and little success—now they’re being told to start over.
- New costs & licensing uncertainty. It’s unlikely Moveworks will be included in any ServiceNow license. Expect higher costs, not savings.
- Lock-in risk for non-ServiceNow customers. If you’re using Jira, Freshservice, BMC, Ivanti, ManageEngine, you’ve just been told to find a new vendor.
- ServiceNow will prioritize its own automation stack. Customers who rely on third-party orchestration and automation tools or Digital Employee Experience (DEX) platforms will find that ServiceNow is pushing its own orchestration engine at the expense of market-leading platforms.
The Espressive Advantage
While Moveworks slows down, we keep innovating:
- Faster deployment: Our AI works out of the box—no long implementation delays.
- Proven cost-effectiveness: Our pricing aligns with your budget, unlike ServiceNow’s premium model.
- Seamless integrations: We are an open platform that supports ServiceNow, Jira, BMC, Ivanti, orchestration tools, iPaaS solutions, and DEX platforms—so you’re not locked in.
Go Deeper: Navigating the Uncertainty
If you’re using Moveworks today, you now face critical decisions:
- Not aServiceNow customer? Moveworks is now ServiceNow-exclusive. Your ITSM won’t be a priority.
- Spent 12–18 months building a ServiceNow virtual agent? Now you’re being told to start over on a new platform.
- Unclear licensing model? Higher costs are coming. Do you want to wait and see—or take control now?
Why Espresssive is the Future-Proof Choice
- Future-Proofed. Nothing will slow our innovation down. While Moveworks integrates, we release new AI advancements every month.
- Industry-Leading Customer Success. Forrester has repeatedly recognized Espressive as a leader in customer success.
- Works in Your Complex IT Environment. We integrate seamlessly across ITSM, security, call centers, orchestration, iPaaS, and automation platforms.
Let’s Talk—Call Me Directly
This is a critical time to reassess your AI strategy. Let’s talk about how Espressive can help you move forward now—not in two years.
Call me at (925) 918-2405 to set up a conversation.
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