Transforming Catalog Management

How WorkflowIQ is Empowering Overloaded ServiceNow Teams

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In today's fast-paced environment, ServiceNow teams are expected to respond quickly to the IT demands of the business. But for many organizations, these teams are stretched thin, struggling to keep up with requests to create new catalog items to support business needs. For most, the backlog of catalog requests grows faster than the team can manage, leading to delays and frustrated stakeholders.

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Enter WorkflowIQ: a powerful solution that’s transforming how organizations manage their ServiceNow catalogs. Our customers are increasingly shifting their catalog strategy to WorkflowIQ, enabling them to create runbooks that directly generate catalog requests in ServiceNow. This approach not only reduces developer overhead but also enhances agility, all while continuing to leverage the workflows and orchestration built intoServiceNow.

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The Overload Challenge for ServiceNow Teams

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For most organizations, the ServiceNow team’s workload is relentless. As businesses evolve, IT is continuously asked to support new processes, tools, and services through the ServiceNow platform. Yet, keeping up with these demands requires substantial developer resources, causing new catalog requests to be deprioritized over higher value tasks. And with limited time and resources, ServiceNow teams can rarely keep up with the backlog, causing:‍

• ‍Delayed Response to Business Needs: Business functions that rely on IT support for new catalog items face delays that slow their ability to meet operational demands.‍
• High Developer Costs: Configuring and deploying catalog items in ServiceNow requires skilled developers, driving up costs and stretching budgets.‍
• Reduced Agility: As requests pile up, theServiceNow team becomes a bottleneck, preventing the business from responding quickly to new needs.

Shifting to WorkflowIQ: A New Catalog Strategy

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Several of our customers have reimagined their catalog strategy by leveraging WorkflowIQ. This solution has allowed them to bypass the development-heavy process of manually creating each catalog item. Instead, they can quickly create a runbook that generates a ServiceNow catalog request, streamlining the process without requiring additional development resources.

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Here’s how WorkflowIQ is transforming catalog management:‍

• ‍No Developer Required: With WorkflowIQ, business teams can create runbooks directly aligned with their needs, automatically generating ServiceNow catalog requests without the need for developer involvement. ‍
• Easy to Administer: These WorkflowIQ runbooks are published as knowledge articles (either in ServiceNow, Microsoft SharePoint, or any other repository), with full approval and versioning.‍
• Nimble, Business-Driven Solutions: Instead of waiting weeks or months for catalog items to be developed, teams can immediately address needs by creating WorkflowIQ runbooks that act as fully functional catalog requests.‍
• Enhanced Agility with Full ServiceNowIntegration: By leveraging the ServiceNow catalog, WorkflowIQ ensures that all workflows and orchestration capabilities built into ServiceNow are still used.This means that the organization benefits from ServiceNow’s robust processes without the typical development bottleneck.

The Impact: Faster Delivery, Lower Costs, and Greater Agility

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By shifting to a WorkflowIQ-based catalog strategy, our customers are seeing substantial benefits:

• ‍Accelerated Delivery: Runbooks can be deployed in hours rather than weeks, ensuring the business gets the support it needs in real time.‍
• Empower the Business: The business can now operate with more autonomy given they can author their own WorkflowIQ runbooks.‍
• Cost Efficiency: WorkflowIQ eliminates the need for costly developer resources traditionally needed to build out catalog items.‍
• Flexibility to Meet Business Demands: With WorkflowIQ, organizations can quickly respond to changing demands, creating new catalog items on demand without adding to their team’s workload.

WorkflowIQ in Action: Real-World Success

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Our customers have used WorkflowIQ to quickly adapt to pressing needs, whether it’s setting up new service request workflows, enabling access provisioning, or automating equipment requests. By empowering non-technical users to build their own runbooks, WorkflowIQ has enabled organizations to support their employees’ needs more effectively and efficiently.

Are You Ready for the Next Generation of Catalogs?

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WorkflowIQ is revolutionizing catalog management, offering a scalable solution that bypasses the developer bottleneck and brings ServiceNow catalog capabilities directly to the teams that need them. By shifting catalog strategies from traditional ServiceNow workflows to WorkflowIQ, organizations can address business needs faster, cut costs, and maintain access toServiceNow’s powerful workflows and orchestration. In an era where agility is everything, WorkflowIQ is helping customers adapt and succeed.

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Want to see WorkflowIQ in action? Watch our video or request a demo here.