Balancing ChatGPT at work: Strategies for enterprises to harness its growth while ensuring responsible use among its staff.
Predicting 2024: LLMs will dominate in automating resolution, transforming issue management with automated AI workflows.
Espressive's AI solutions were born from lessons at ServiceNow to revolutionize workplace help with intuitive AI products since 2016.
The level of innovation in the generative AI space has been super exciting, with what appears to be yet another foundational model being announced...
I have had the opportunity to meet with a number of CIOs who are excited about bringing in large language models (LLMs), such as Microsoft's...
In 2016 I decided to leave my role as SVP of product at ServiceNow because my vision of the future was very different from where ServiceNow was headed...
Having started my career on the service desk, I know exactly what life is like answering the phone day in, day out. People are generally not calling you...
