Featured Blogs

Why NLP-Based Virtual Agents Were Always Doomed (Even Ours)

We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.

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Featured Blogs

Not All RAG is Created Equal (Part 2)

RAG works when an employee is looking for information that can be found in policy documents, but when they're trying to solve a problem, the experience can...

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Featured Blogs

Not All RAG is Created Equal (Part 1)

RAG has become the default answer on how to make AI in the enterprise smarter, safer, and more accurate. But let's get one thing straight...

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Featured Blogs

ServiceNow + Moveworks: What It Means For You

ServiceNow’s $3B acquisition of Moveworks is bold—but history shows these moves often create more complexity than innovation. 

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Featured Blogs

From Complexity to Simplicity: The Transition from Bot-Building to an Intent-Less World

The landscape of virtual agents has evolved dramatically. Gone are the days of manually building intents and entities, accompanied by the endless creation of...

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All Blogs

Rocking the ITSM World Vol.2: How Espressive’s Intent-Less Architecture is Like a Classic Rush Song

Welcome to the second installment in our series on intent-less architecture. In this post, we’ll explore how the Espressive approach simplifies IT service...

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Intent-Less Virtual Agent Architecture Vol.1

In recent weeks, I’ve been discussing the concept of “intent-less” architecture, which might seem unfamiliar to those who haven’t built a bot. This blog post is

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AI in Human Resources: How to Automate New Employee Onboarding

One of the best ways to use AI for human resource departments is to save critical time on the process of onboarding new employees.

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ChatGPT Security Risks - How to Protect Your Enterprise

ChatGPT security risks include sharing of PII, trade secrets, source code, and more - but fortunately, there is a way to protect your enterprise.

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AI Dream Team: Virtual Agents + ChatGPT

Balancing ChatGPT at work: Strategies for enterprises to harness its growth while ensuring responsible use among its staff.

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What is Barista Live Generative Answers?

Espressive recently announced Barista Live Generative Answers (LGA), which has raised a number of questions related to how...

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My AI Predictions for 2024

Predicting 2024: LLMs will dominate in automating resolution, transforming issue management with automated AI workflows.

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Barista is Now Fully Conversational!

Espressive's AI solutions were born from lessons at ServiceNow to revolutionize workplace help with intuitive AI products since 2016.

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LLMs: Automating Employee Resolutions

The level of innovation in the generative AI space has been super exciting, with what appears to be yet another foundational model being announced...

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Key Challenges LLMs Face for Enterprise

I have had the opportunity to meet with a number of CIOs who are excited about bringing in large language models (LLMs), such as Microsoft's...

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AI Virtual Agent Key Capabilities for Self-Help

Balance cost savings with stellar employee experiences using a virtual agent powered by AI with Espressive Barista.

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Prioritizing Privacy on a Global Scale

Espressive's AI powered virtual support ensures data privacy with a comprehensive approach, giving users confidence and security.

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