Sustaining Growth with Automated Employee Self-Help

‍Integrating Barista with Jira Service Management

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As a rapidly growing company, Guardant Health needed a self-help solution to combat rising demands on their IT help desk. They integrated Espressive Barista, a GenAI-based virtual agent, with Jira Service Management to automate employee self-help in order to sustain growth and support remote employees.

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Barista integrates with Jira right out of the box and can leverage all content built for Confluence, so the help desk team did not need to change any of their backend processes.

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With the integration, Guardant was able to achieve 57% ticket deflection and are on track to 70%.