Resources

Smart Ticketing, a unique capability of Barista, eliminates the need for help desk agents to classify, assign, and prioritize tickets, ultimately helping to dramatically reduce MTTR while providing a better employee experience.

If you are evaluating the ServiceNow Virtual Agent for employee self-help across your enterprise, learn what questions to ask before making a decision—and why ServiceNow customers choose Espressive Barista.

Barista works with Ivanti Neurons for ITSM right out of the box, without any complex deployment requirements from the service desk team. Integrating Barista into a new or even existing Ivanti ITSM deployment delivers a more unified user experience that will maximize both employee adoption and your ROI.

Barista integrates deeply with ServiceNow, even working with your existing service portal and catalog, to ensure both agents and employees get the help they need so you can to maximize your ITSM investment.

Barista automates employee self-help, keeping repetitive questions from monopolizing your help desk and can automate workflows, such as password reset and equipment refresh, while delivering 24/7 coverage for work from home.

Barista integrates deeply with ServiceNow, even working with your existing service portal, ServiceNow workflows, and catalog, to create a more seamless experience for your employees and agents that will in turn, maximize your ROI.

Barista integrates with Cherwell Service Management out of the box to provide an exceptional employee experiencing while maximizing ROI from your Cherwell deployment.

Barista answers employee questions on an endless number of topics covering the entire employee lifecycle and can automate employee workflows, such as vacation requests and onboarding, while delivering 24/7 coverage for work from home.

Barista makes it easy to refresh laptops and other hardware by proactively informing employees when they are eligible for an upgrade and by providing an Amazon-like shopping experience to order their new equipment.

Barista uses contextual QR codes to deliver a new way to engage employees. QR codes eliminate the friction associated with reporting IT problems, checking into the service desk, reporting laptop issues, and more.

With multi-factor authentication, employees can reset their Active Directory or SAML 2.0 compliant passwords directly from Barista, just like they do with their consumer apps, and your help desk never has to get involved.

Barista QR codes eliminate the friction associated with healthcare professionals reporting problems, initiating requests, checking into events, and more. By incorporating QR codes, healthcare organizations can improve efficiency, service delivery, and employee satisfaction.

AI can automate the onboarding process, leaving a strong impact on new hires and increasing new hire retention. Learn the 5 steps to ensure successful onboarding starting the day the offer is signed.

Learn the 5 reasons why IT service catalogs are failing, and how to create a shopping experience that will delight employees while saving significant time and cost to create.

Have you implemented a strategy to “shift left” in ITSM by deploying portals and chatbots, only for employee adoption to be 10 to 15%? Learn the strategies for getting your shift left strategy right.