Resources

Barista integrates directly with enterprise software, including ITSM, iPaaS, RPA, and more, to autonomously resolve complex issues—creating a more seamless experience for your employees while minimizing costs.

By integrating Barista with SAP Ariba, employees can get live updates on their PO status at any time. Barista will dynamically pull the information from Ariba, ensuring the information is always up to date.

After evaluating several virtual agents, this data management company chose Barista integrated with Jira Service Management as their self-help solution. Barista automated their top call drivers, reducing repetitive tickets and improving MTTR.

Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how to enable organizational change management, reduce change fatigue, and increase  employee productivity with conversational AI.

Even if employees call the HR help desk, Barista can step in to issue a tuition reimbursement in real time, so they can focus on growing their education rather than worry about costs.

With the Barista mobile app, employees can request access to software on their smartphone, and Barista can automatically fulfil that request via an integration with Okta.

With the Barista mobile app, employees can submit a hardware request whenever they need. Barista will ask any relevant questions and let them know when their request has been fulfilled.

By integrating Barista into Slack and streamlining their top use cases, this fintech company was able to automate 500+ tickets monthly, enabling their agents to focus on more strategic initiatives while dramatically improving MTTR.

Pat Calhoun, founder and CEO of Espressive, and William McKeon-White, Forrester Analyst, discuss the opportunities and challenges in automating your IT service desk, so you can meet the needs of your hybrid workforce.

Nelson Viega, Field CTO at Espressive, discusses how leveraging a virtual agent that uses conversational AI with RPA, end point management, and IaaS, can help automate your Tier 2 and Tier 3 support.

Rather than lose 30 minutes of productivity waiting on the phone, Barista can step in to automatically fix your issues in real time—without losing your place in line.

IT service desks have been plagued with high call volumes for years, yet some organizations have managed to reduce or eliminate IT phone support entirely. How? By delivering a consumer-like experience with Espressive Barista.

Espressive was curious how far HR has gone in automating employee self-help and teamed with Gatepoint Research to survey senior HR decision makers across a broad range of industries to find out.

By integrating Barista with RPA vendors like Resolve, you can enable Barista to automate self-help for more complex issues, such as diagnosing and repairing a slow laptop for an employee.

As a company grows, demand for virtual environments from different areas of the business becomes more frequent and difficult to manage. With Barista, you can automate new virtual environment creation directly from a chat.

Espressive and Resolve Systems review the findings of the Gatepoint studies and their implications on the state of IT along with the benefits of automating employee self-help with a virtual agent for a hybrid world.

While Barista comes with out of box automations to help streamline the service desk, you can also build one from scratch in order to automate as many workflows as possible.

Barista integrates with Jira right out of the box and can leverage all content built for Confluence, so the help desk team did not need to change any of their backend processes.

Gartner predicts by 2023, three-quarters of HR service management inquiries will be initiated through conversational platforms. Is now the time to implement a virtual employee assistant to automate HR inquiries?

How do you deploy a virtual agent that will give you high ticket deflection, while improving employee satisfaction and workforce productivity? This definitive guide gives an in-depth understanding of what you need to know.

This fitness company deployed Barista, integrated with ServiceNow, via Microsoft Teams and as an app on all shared devices to provide a single place for their team members get IT, HR, and Finance help.

Barista integrates with leading HR systems, such as Workday, to give employees one place to go for immediate, personalized answers to all their HR-related questions.

Learn how to use Barista on Microsoft Teams, including how to access the Barista Homepage to view current tickets, announcements, and any pending approvals.

Barista automates the process of adding employees to a GitHub team—without ever having to leave Slack.

Barista automates software provisioning requests from employees, including automating the approval process and notifying the employee when their request has gone through.

Being force-fit into a hybrid world has exacerbated fatigue and reduced employee productivity and feelings of inclusion. Leveraging conversational AI to facilitate change can reverse this trend by improving the employee experience.

In this episode of Millennium Live, Pat Calhoun, founder and CEO of Espressive, discusses how Momentive (formerly SurveyMonkey) achieved 50% deflection within the first 30 days of launching Barista.

Pat Calhoun, founder and CEO of Espressive, interviews Dennis Vazquez, Head of IT at Dexcom, to learn his secrets for building a highly efficient IT organization through automation.  

The Barista Control Center is the administrative interface to the intelligence behind Barista, enabling customers to take control through an open, no-code experience.

With the hybrid workforce is here to stay, Fran Fernandez, CPO of Espressive, discusses how to de-risk the decision to implement a virtual agent, including real-world examples of enterprises who have achieved success.

As a fast-growing company, Guardant Health selected Barista, integrated with Jira Service Management, to provide a self-help solution that employees could go to and receive immediate support, 24/7.  

Eric Johnson, CIO of SurveyMonkey, and Pat Calhoun, founder and CEO of Espressive, discuss the 5 reasons why a virtual agent is required for a hybrid workforce.

Declan Morris, Cloud Transformation Advisor at Amazon Web Services, and Pat Calhoun, founder and CEO of Espressive, discuss why digital transformations often fail and what you can do differently.

Rather than hiring in-house help desk agents IT support at this energy company decided to eliminate their staffed help desk and rely on Barista integrated with ServiceNow.

Barista integrates seamlessly as a native app for Microsoft Teams, answering employee questions in real-time within the chat. With the Barista app, employees can also view pending tickets and approvals, or any company-wide announcements.

Barista comes with custom dashboards and reports designed for enabling continual service improvement. Through APIs, Barista can also export data to a customer-selected reporting engine, such as such as Tableau or Microsoft Power BI.

Many enterprises are rolling out new digital technologies to reduce costs, but without automating your IT help desk first, these efforts might end up costing more.

Barista integrates seamlessly as a native app for Slack, deflecting or opening tickets on behalf of employees either via direct message or by monitoring public channels.

The move to conversational platforms to handle HR inquires is accelerating. See the data to help you determine whether your organization is ready for conversational AI, why it’s necessary—and how to be successful.

Is now the time to implement a virtual employee assistant to automate HR inquiries? Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, discusses how it’s more than just choosing the right technology.