Resolve More, Faster with AI that Understands, Acts, & Escalates.
BaristaGPT for Customer Support extends Espressive's enterprise-grade virtual agent capabilities to customer support environments, enabling organizations to deliver accurate, personalized, and automated responses at scale.
Built on a robust, intent-less architecture, BaristaGPT combines conversational AI, enterprise search, and agentic automation to delivers fast, accurate answers in natural language — while seamlessly taking action, routing requests, and escalating when needed.
Whether you're fielding policy questions, troubleshooting issues, or handling high-volume inquiries, BaristaGPT ensures every customer gets the help they need, without waiting in line.
What You Get with BaristaGPT
Turn every inquiry into a resolved case in record time. BaristaGPT reads your content, takes action across systems, and knows exactly when to loop in a live agent with full context.
Conversational GenAI, Trained on Your Content
BaristaGPT provides a ChatGPT-like experience—only grounded in your enterprise content. No intents, no entity models, no scripting. It learns directly from documents, knowledge bases, and websites.
Enterprise Search, Redefined
Hybrid RAG combines vector and keyword search for accurate retrieval. Content ingestion is automated, multilingual, and permission-aware.
Agentic Automation
BaristaGPT doesn’t just answer questions—it takes action. With ReAct and WorkflowIQ, BaristaGPT dynamically builds and executes workflows across systems (ticketing, returns, subscriptions, and more).
Customer-First Design
Short-term memory and disambiguation support fluid, human conversations. Customers can upload screenshots or documents for better context. Escalations include full transcript handoff to live agents.
Enteprise Integrations
Out-of-the-box connections to CRM, ticketing, and contact center platforms like Zendesk, Salesforce, NICE CXone, Genesys, and Amazon Connect. (Note: Enterprise license required.)
Barista Agent Co-Pilot
Empower your support team with real-time AI that provides suggested responses, relevant content, and customer context when a conversation is transferred. Available with Enterprise license.
Security + Privacy
SOC 2 and ISO 27001 alignment, PII redaction, audit trails, and role-based access control.
Analytics that Drive Strategy
Understand what customers are asking. Identify content gaps. Prioritize knowledge creation for maximum impact.
